Employee Engagement in “Human Sigma”

Human Sigma
Here is an interesting thought on the topic of employee engagement from a brand new book, Human Sigma: Managing the Employee-Customer Encounter by John H. Fleming and Jim Asplund (2007, Gallup Press).

“Too many organizations build management models on the assumption that managers and leaders have the power in the company/employee relationship, but thatís no longer always the case. The answer is employee engagement or the ability to capture the heads, hearts, and souls of your employees to instill an intrinsic desire and passion for excellence. Engaged employees want their organization to succeed because they feel connected emotionally, socially, and even spiritually to its mission, vision, and purpose.”

Comments are closed.